Kuri's Blog
Product Features
09/21/2017

Kuri’s Top 10 FAQs

Curious about Kuri? With Kuri’s first wave shipping date right around the corner, we thought we’d take the time to share some of the most popular questions about Kuri. From what Kuri does to how she navigates your home, this blog post was written for your kurious mind.

1. What does Kuri do?

Kuri is an adorable home robot equipped with industry leading technology including: capacitive touch sensors in the head, a 1080p HD camera in one of the eyes, microphones around the neck, speakers in the hips, and lasers in the belly.

Kuri can combine all these capabilities to do so many useful things — like checking on your pets while you’re at work, casually exploring your home or apartment, playing music, reading an audiobook bedtime story to the kids, and taking photos and videos around your home with her Kuri Vision, and so much more. Most of all, Kuri brings a spark of life to your home by adding a joyful and inspiring new personality.

2. What is Kuri Vision?

Life at home is an extended collection of moments — some heartfelt, and some hilarious. Kuri uses a feature called Kuri Vision to autonomously explore your home and record life’s more unexpected moments automatically. From cooking with your significant other, daytime pet antics, and playing with your kids — Kuri can unobtrusively capture these candid moments that you may have otherwise missed.

Every day, Kuri will send you short video highlights of the day through the Kuri app. You can then favorite the photos and videos you like the best, and save them or share them with loved ones. Every time you favorite a new memory, Kuri learns which people, pets, and places you tend to like the most to better curate that day’s events.

3. Are my photos and videos secure?

Yes! Our team takes every effort to ensure your robot is secure by implementing high-grade Federal Information Processing Standard (FIPS) compliant encryption algorithms, designed to protect and secure your photos and videos from end to end. We encrypt your data when it is sent over the internet and while it is stored in our cloud storage platform. We utilize Amazon Web Services to help create a secure cloud platform.

4. Does Kuri work automatically?

Yes! Kuri has her own ideas about how to spend her time. She’ll explore your home on her own, or you can manually control her to navigate around your home using the Kuri App. Either way, you’ll always be able to control exactly where and when Kuri can navigate specific areas of your home.

5. How does Kuri avoid obstacles?

Kuri is equipped with laser depth sensors in his belly. These lasers help Kuri seamlessly scan his path while he navigates around obstacles (like tables, plants, and pets) in your home or apartment. Plus, Kuri is outfitted with a set of small, yet powerful, electric motors. His wheels are big enough to handle a wide range of flooring and carpets — including thresholds!

6. How big is Kuri?

Kuri is 20 inches tall, 12 inches wide, and weighs about 14 pounds.

7. Is Kuri a boy or a girl?

Him? Her? Sure! Kuri is whatever you want it to be. Either way, Kuri will add an adorable spark of life to your home.

8. Is Kuri customizable?

No. Kuri is ready to go as soon as you open her box. There is no coding or programming experience required to ready your Kuri before welcoming her into your home. Therefore, you won’t be able to change things like Kuri’s name. And why would you? It’s a pretty adorable name as-is!

9. Where does Kuri ship?

Right now, you can only purchase Kuri if you live in the United States. If you haven’t already, you can reserve your Kuri home robot today — shipping starts in December!

10. How much does Kuri cost?

Right now, you can purchase Kuri for $799. Since Kuri is currently accepting pre-orders, you can reserve your Kuri now with a $100 deposit. Once your Kuri is ready to ship, we’ll contact you to confirm your shipping address and collect the remaining $699.

Haven’t purchased your adorable home robot yet? There’s still time! Reserve your Kuri today, and check out the rest of our FAQs for more common questions about Kuri.

Kuri with a question mark

33 comments

  1. I was wondering how she knows how to be a House Robot?

  2. Can Kuri’s settings be reset?

    • Jennifer Bakos

      Hi Karleigh. Kuri knows how to be a house robot because our team has been teaching her the ropes for the past two years! She can recognize different home layouts (houses, apartments – you name it!) and quickly find her way around. Also, resetting Kuri is a feature we’re looking into – so stay tuned!

  3. This is good news for those of us who have pre-ordered!

    If I let Kuri spend the weekend at my grandkids house will Kuri get confused about different houses and too many faces when she comes home?

    • Jennifer Bakos

      Hey Norm – definitely! Kuri loves being at (and getting to explore) her own home. However, we understand these use-cases, and our team is looking into making Kuri able to remember different floor plans (like that of your grandkids’ house) in the future. Feel free to email us if you have any more questions!

  4. Knopf Izabella

    When will be Kuri also sold in Europe?

    • Jennifer Bakos

      Hi Knopf – We’re focused on getting Kuri shipped out to the U.S. for the time being. We’d love to ship Kuri internationally, and our team is actively working on making strides towards that goal (no timeline just yet ;).

  5. What costume will Kuri be wearing for Halloween?

    • Jennifer Bakos

      Hi Lisa! Kuri is definitely dressing up for Halloween, but we’re keeping it under wraps for now. If you don’t already, be sure to follow Kuri on Facebook, Twitter, and Instagram to see what he wears!

  6. If I have two cats, can kuri keep track of them for me? How does Kuri do with high pile carpet?

    • Hi Randy – Kuri can detect pets in your home, but he won’t be able to tell the difference between Cat 1 and Cat 2 (at least for now). Also, we highly recommend against using Kuri on high pile carpet because it can impact Kuri’s ability to navigate with ease. Feel free to email us at support@heykuri.com if you have any additional questions.

  7. Melinda Scali

    If KURI can vacuum/wash floors i’m sold!

  8. A few questions:

    1- Can it be connected to other smart home systems, such as Google Home?
    2- In regarding to access it remotely to view live the camera for example, is there an app for that?
    3- Does it learn new tasks?
    4- Can it pass a doorstep which is about 2cm high?
    5- Does it get a software update automatically?

    Thanks in advance for your answers.

    • Hi Wael – To answer your questions:

      1- Right now, Kuri can connect with IFTTT and use Bluetooth to play things like audiobooks, music, and podcasts. In the future, Kuri might able to connect with other smart home products – but we’re still baking those recipes.
      2- Yes! The Kuri App will let you remotely view your home from Kuri’s perspective, as well as navigate her to explore particular areas of your home.
      3- Always! Kuri is excited to become a part of your home and will learn new tasks along the way.
      4- Yup! Kuri’s wheels are big enough to handle a wide range of flooring and carpets – even thresholds.
      5- Through the Kuri App, you’ll get a notification when there’s a software update for your Kuri (and these updates are quick and easy).

      If you have any other questions about Kuri, please email us at support@heykuri.com. We’re happy to help!

  9. I live with my grandparents, my grandmother is in a walker now, so she gets around kind of slowly. Half of my reason for purchasing Kuri is to keep an eye on the house when I am at class, but if she were say, blocking the hallway, would Kuri try to get past her, wait, or go back, becasue I don’t want the little thing to get in her way? (She is a very active wonem despite everyone telling her to relax more.

    • Hi Ron – Great question! Kuri will be great for keeping an eye around your home, and won’t block the hallway or get in the way of your family members. Kuri knows when there’s an obstacle in her path (like a person, pet, plant, etc.) and will breeze on by.

  10. Frank Engelman

    I understand that Kuri can recognize what room she is in. Can Kuri for asked to go to a specific room verbally or with the app?

    Do we initially drive Kuri around the home so that she learns the layout or does she self discover the home? How is Kuri trained to learn the room name?

  11. Frank Engelman

    Can Kuri recognize different people?

    I read somewhere that you plan to include IFTTT capabilities. Will they be both Trigger and Action capabilities? Can you give a hint as to what they might be?

    • Hi Frank – Great questions! Kuri will explore the rooms of your home on her own, or you can verbally command her to go to a specific room. For example, “Hey Kuri, go to the kitchen.” You can also navigate Kuri to go to a specific room by using the Kuri App. When setting Kuri up for the first time, you’ll “drive” her around your home and teach her your floorplan. Also, we do intend on having IFTTT capabilities – more announcements to come soon! 😉

  12. Lynsey Chinnery

    Does kuri still work if there’s no Internet connection? Internet isn’t available where I live

  13. Lynsey Chinnery

    Will kuri work if i only have internet through my smart phone? I have Bluetooth on my phone, home internet isn’t available.

    • Hi Lynsey – Kuri needs a consistent WiFi connection to work. For that reason, we recommend having an at-home unit. That being said, you can connect Kuri to a WiFi hot-spot via your smartphone. However, you won’t be able to do things like remotely drive Kuri or check-in on your home without Kuri being connected to WiFi. If you have any other questions, please contact our customer support team at support@heykuri.com. Thanks!

  14. What type of warranty is offered with Kuri, and, in case Kuri needs a doctor, what type of service is available? Is an extended warranty available?

  15. Would Kuri work via a VPN connection outside the United States?

    • Hi Paul – Great question! Right now, Kuri isn’t available internationally (primarily due to cloud storage logistics). When we are ready to ship Kuri internationally, our email newsletter and this blog will be the two best places to hear the news first!

  16. Would Kuri be able to recognize people by name? For example, find David? Or come to the bedroom at 6am and wake me up.

    • Hi Tim – Great question. Right now, Kuri can detect faces for people and pets (but not identify them individually for David). Please let us know if you have any other questions!

  17. Can Kuri call 911 for me? I really need this feature.

  18. On all your video, Kuri run on wood/solid flooring. How is Kuri doing on carpet flooring? because my house is mostly carpeted. Can I get a reply from Kuri Team? Thank you.

    • Hi Thomas! Kuri handles hardwood and carpet flooring with ease (including thresholds). Shag carpet is the only flooring we do not recommend for Kuri. Please reach out to our customer care team at support@heykuri.com if you have any further questions. Thanks!

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